Need help with your order? We can help you with any questions relating to our eCommerce platforms.
Please Note: If you're looking for any other method of support, please visit our customer support page.
If you don't recognize a recent order, or want to find your latest orders, you can search for your order using the following links.
Please select the eCommerce platform which your provider is using (Don't know? Click here):
• CalicoCommerce - order lookup
• eStore Platform - order lookup
We've built a collection of frequently asked questions which should help you with some of our more common problems.
Please select the eCommerce platform which your provider is using (Don't know? Click here):
• CalicoCommerce - FAQ's
• eStore Platform - FAQ's
If you're forgotten your password, you can reset it online easily. Simply follow the on screen instructions.
Please select the eCommerce platform which your provider is using (Don't know? Click here):
• CalicoCommerce - Reset Password
• eStore Platform - Reset Password (you'll need to perform an order lookup first)
CalicoSoft provides an eCommerce platform for our clients. When you make a purchase with us, we deal with the processing, and the developer deals with the product you've purchased.
My question is regarding the online store (such as making payments, order questions, downloading)
You should contact CalicoSoft, using the appropriate link below.
My question is regarding the product (such as installation, using the product, shipping)
You should contact the developer, via their own website.
If you still need help, we can be contacted via live help and email. Live help should only be used for more basic issues, and you should never give your password or other security details out.
• CalicoCommerce
- Email: contact us via email.
- Live Help: contact us via live help.
• eStore Platform
- Email: contact us via email.
We currently use two eCommerce platforms, one for our older or smaller clients, and main platform for the majority of our clients.
You can determine what eCommerce platform you're using a variety of methods:
1) Look at the URL
- If you're using CalicoCommerce, the address should start with http://store.domain
- If you're using eStore Platform, the address should start with http://e-store.domain
2) How do I login?
- If you're using CalicoCommerce, you have one account for all your orders (which you set up when you first make an order). You login to your account using an email address and password.
- If you're using eStore Platform, you'll be set up with an account automatically when you make a payment, and you cannot change your password, email address or other details. You login to your account using an order ID and a password (made up of numbers).
3) Still not sure?
Please use the CalicoCommerce option.